Issue
An external administration tool and the live game appear to read different DataStore records.
Cause
The requests may use different universe IDs, store names, scopes, entry keys, or API versions.
Fix
Normalize a single key contract shared by the game and external tool. Confirm credentials target the correct universe and grant only required permissions. Log version identifiers for external edits and use conflict-aware writes instead of blindly replacing live data.
Verify
Create one test record in-game, read it through Open Cloud, update a harmless field, and read it back in-game.
Official Roblox unified DataStore API announcement
#1
Original Heliotrope guidance with authoritative Roblox sources.